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Payment Policy

ASASMY PAYMENT POLICY — Payment Before Confirmation

Effective Date: 23 September 2026 | Last Updated: 23 September 2026

This Payment Policy applies to every training course, service, project, and parts supply provided by AS Automation Services (MY) and AS Automation Systems Training Centre PLT ("ASASMY", "we", "us", "our"). Our policy is simple and strictly applied: Payment Before Confirmation. No training, service, project, or parts delivery is confirmed, conducted, or released until the payment step described below for that category has been completed.

If any process or step below is not followed, skipped, denied, or ignored by the client, the training, service, or supply will NOT be confirmed, conducted, or entertained. This is applied STRICTLY and without exception.

Where this Payment Policy differs from any earlier published term on this website, this Payment Policy prevails on all payment, deposit, refund, and payment-term matters.

1. Training — Personal Sponsor (Individual Participant)

  • Step 1: The participant submits the RFQ (Request for Quotation) form on this website for the chosen course.
  • Step 2: ASASMY emails the quotation together with the course structure for the chosen course.
  • Step 3: A 50% deposit must be paid at least 2 weeks in advance to book the training date. No date is booked or reserved until the deposit is received in our account.
  • Step 4: The remaining 50% balance must be paid on Day 1 of the training, before the training starts.
  • Step 5: Once the balance is paid, the training proceeds and the certificate, hardcopy manual, and all promised course content will be given to the participant.

Refund: Once the deposit is paid, the training is considered prepared and booked. NO REFUND is accepted under any circumstances. The participant is allowed to change the training date once within 3 months from the original booked date, subject to trainer availability. A date that is not rescheduled within this 3-month period is forfeited together with the deposit.

If the balance is not paid on Day 1, the training will not proceed and the certificate, manual, and course materials will be withheld until full payment is received.

2. Training — Company Sponsor

  • Step 1: The company submits the RFQ request. A quotation is issued (training date to be announced / TBA).
  • Step 2: The quotation must be confirmed within 2 weeks. If it is not confirmed within 2 weeks, the planned date will be released to other clients. First confirm, first served.
  • Step 3: After the training date is discussed and agreed, a Purchase Order (PO) from the company client is required for confirmation.
  • Step 4: New clients must complete our Vendor Registration Form and provide any other documents required to register ASASMY as a registered vendor before the PO is issued.
  • Step 5: Once the PO with the planned date is received, the training is confirmed.
  • Step 6: The training is conducted on the planned date.
  • Step 7: At the end of the training, the certificate hardcopy is given to each participant and a digital copy is emailed to the participant.
  • Step 8: The attendance record, evaluation forms, and pictures taken during training (as evidence) are prepared and emailed to the company HR / client contact for review and reference.

Invoicing for company-sponsored training follows the payment terms stated in the quotation and PO. Consultation is completely free, forever, for all participants who have completed our training.

3. Training — HRD Corp Claim (HRD Corp Claimable Courses)

  • Step 1: The client submits the RFQ request form. A quotation under AS Automation Systems Training Centre PLT (our HRD Corp registered training provider entity) is issued (training date TBA).
  • Step 2: Once the client confirms the date, an updated quotation together with the course structure is issued.
  • Step 3: Once agreed, the client submits the grant application through the HRD Corp e-TRiS platform using all the documents and the quotation provided.
  • Step 4: Once the grant is approved by HRD Corp Malaysia, the training is confirmed.
  • Step 5: The training is conducted on the planned date.
  • Step 6: On the last day of the training, the T3 attendance form, output assessment, pictures, and certificates are issued and emailed to the client, together with the JD14 (Job Done) Form.
  • Step 7: The client MUST sign and stamp the JD14 Form and return it to us promptly so that ASASMY can claim the training fee from HRD Corp.

Training will not be conducted under the HRD Corp scheme without an approved grant. Any delay by the client in signing and returning the JD14 Form delays our claim; if the grant is rejected, reduced, or cancelled by HRD Corp because of the client's action or omission (including incomplete attendance, unsigned forms, or late submission), the client is liable to pay the unpaid training fee directly to ASASMY.

4. Services & Projects

  • Step 1: We review the inquiry submitted by the client.
  • Step 2: A quotation is issued.
  • Step 3: If confirmed, the client must issue a PO before we start any job or service.
  • Step 4: The job or service is carried out and completed.
  • Step 5: An invoice is issued once the job is done.

Payment terms for services and projects: 30 days from invoice date (normal payment terms); 60 days for special cases or bigger projects, only where agreed in writing in the quotation; or payment in percentage (progress / milestone payments) for bigger projects, as stated in the quotation and PO. Additional work outside the PO scope will be quoted separately and requires a variation PO before it is carried out.

5. Supply, Distribution & Parts Sales

  • Step 1: The client requests or inquires for parts.
  • Step 2: We source and quote for the parts. Quotations are valid for the period stated on the quotation, as parts pricing and availability may change.
  • Step 3: A PO is received from the client.
  • Step 4: Depending on the value of the parts, the parts are delivered and/or confirmed and an invoice is issued.

Payment terms for parts: For parts below RM5,000.00, payment is due within 30 days from invoice date. For parts above RM5,000.00, a 50% deposit is required upon PO before the parts are ordered, and the remaining 50% is due upon delivery.

Ownership (title) of all parts supplied remains with ASASMY until payment has been received in full, in line with the Sale of Goods Act 1957. Risk in the goods passes to the client upon delivery. Special-order and imported parts cannot be cancelled or returned once ordered from the manufacturer or distributor. Warranty on parts is limited to the manufacturer's warranty.

6. Cancellation, Postponement & Force Majeure (All Training Categories)

Once a training is confirmed (deposit received for personal sponsors, PO received for company clients, or HRD Corp grant approved for HRD Corp claims), ASASMY blocks the trainer's days, prepares the training kit, manuals, and venue, and turns away other clients for those dates. The following terms therefore apply to every cancellation, postponement, or reduction requested by the client, and are counted in calendar days from the confirmed training start date.

  • More than 14 days before the training date: The client may postpone once free of charge, or a company / HRD Corp client may cancel with no cancellation fee (the personal-sponsor deposit remains non-refundable as stated in Section 1).
  • 8 to 14 days before the training date: A cancellation / postponement charge of 50% of the total training fee is payable.
  • 7 days or less before the training date (including the day before or on the day itself): A cancellation / postponement charge of 100% of the total training fee is payable.
  • No-show: If participants do not attend on Day 1 without written cancellation, this is treated as a cancellation at 7 days or less and 100% of the training fee is payable.
  • Reduction of participants: Any reduction in the number of participants requested 14 days or less before the training date is charged at the confirmed headcount stated in the quotation / PO.

Postponement rules: Only ONE postponement is allowed per booking. The new date must fall within 3 months of the original confirmed date and is subject to trainer availability; a training not rescheduled within this period is forfeited together with any deposit or charge paid. A second postponement, or a postponement requested 14 days or less before the training date, is treated as a cancellation under the charges above and any new date is a fresh booking at full price.

Recoverable costs: In addition to the charges above, any non-refundable cost already incurred by ASASMY for the booking (venue or hotel booking, travel and accommodation for on-site training, printed manuals, courier, or custom training kits) is billed to the client at cost, even where the cancellation is made more than 14 days in advance. All cancellation and postponement charges are agreed by the parties as reasonable compensation for the trainer days reserved and the costs incurred, in accordance with Section 75 of the Contracts Act 1950.

Company clients are invoiced for these charges against their PO. For HRD Corp claims, HRD Corp does not fund a course that is not conducted; the client therefore pays any cancellation or postponement charge directly to ASASMY.

Force majeure: A cancellation fee is not charged where the training cannot proceed because of a genuine event beyond the reasonable control of either party, such as flood, storm, earthquake, fire, epidemic or pandemic, government-ordered closure or movement restriction, declared public emergency, riot, or civil unrest. Force majeure does NOT include internal rescheduling, staff or participant unavailability, resignation of participants, budget cuts, management changes, production or shipment urgency, plant shutdown, or delay in issuing a PO or obtaining internal approval. In a force majeure event the training is POSTPONED, not refunded: it is rescheduled within 3 months, any deposit or payment made is carried forward to the new date, and recoverable costs already incurred remain billable.

The client must notify ASASMY in writing (email or WhatsApp to our official contact) within 48 hours of the force majeure event, with reasonable evidence, and ASASMY will decide in good faith whether the event qualifies. The same protection applies to ASASMY: if our trainer is unable to attend due to illness or a force majeure event, our sole obligation is to reschedule the training within 3 months, and no compensation or damages may be claimed against ASASMY.

All cancellations and postponements are valid only when made in writing to our official email or WhatsApp; the applicable charge is determined by the date the written notice is received by ASASMY. Cancellation and postponement charges are payable within 14 days of our invoice and are subject to the late payment penalty in Section 7. Submitting an RFQ, confirming a quotation, paying a deposit, issuing a PO, or submitting an HRD Corp grant application constitutes acceptance of this Section.

7. Invoices, Late Payment & Penalty

All our invoices must be paid on time. Any delay will incur a late payment penalty of 2% of the outstanding amount for every 30 days (or part thereof) incurred, calculated from the invoice due date until the date payment is received in full. This charge is a genuine pre-estimate of our loss and is claimable as reasonable compensation under Section 75 of the Contracts Act 1950.

  • Payment must be made only by bank transfer, cheque, or online banking to the ASASMY company bank account stated on the invoice. We do not accept cash payments to individuals, and payment to any account not stated on our official invoice will not be recognised.
  • The client bears all bank charges, dishonoured cheque charges, and any foreign exchange or remittance charges.
  • Payment must be made in full without set-off, deduction, or withholding, unless a credit note has been issued by ASASMY in writing.
  • A quotation, verbal confirmation, or email confirmation without a deposit or PO (as applicable) does not book a date, reserve parts, or confirm any work.
  • All prices are quoted in Malaysian Ringgit (RM) and are exclusive of Sales and Service Tax (SST) or any other applicable tax, which will be charged where required by law.
  • Invoices will be issued as e-Invoices through the LHDN MyInvois system where required, and the client must provide accurate company details (name, registration number, TIN, and address) for this purpose.

8. Additional Payment Protection Terms (Malaysia)

  • Suspension of services: If any invoice is overdue, ASASMY reserves the right to suspend or withhold training, certificates, deliverables, technical support, spare parts, warranty work, and any ongoing project until the overdue amount and penalty are paid in full.
  • Withholding of deliverables: Certificates, manuals, software, drawings, programs, and reports remain the property of ASASMY and will not be released until full payment for that training, service, or project is received.
  • Recovery costs: If we are required to take recovery action, the client is liable for all costs of recovery including legal fees on a solicitor-and-client basis, debt collection fees, and court costs.
  • Time limit for disputes: Any dispute on an invoice must be raised in writing within 7 days from the invoice date. Otherwise the invoice is deemed accepted. Disputing one item does not entitle the client to withhold payment of the undisputed amount.
  • Debt recovery: Unpaid debts may be pursued through the Malaysian courts within the limitation period allowed under the Limitation Act 1953 (six years). ASASMY may report persistent non-payment to credit reporting agencies as permitted under the Credit Reporting Agencies Act 2010.
  • Company clients: The company issuing the PO is fully responsible for payment, regardless of whether the participants attended, completed the course, or remain employed by the company.
  • Force majeure: If training or delivery is delayed by events beyond our reasonable control (including natural disasters, government orders, epidemic controls, or supplier delays), ASASMY may reschedule without liability. Deposits already paid remain non-refundable and are carried forward to the rescheduled date.
  • Personal data: Participant details, attendance records, evaluation forms, and training pictures are collected and processed in accordance with the Personal Data Protection Act 2010 and are used only for training administration, certification, HRD Corp claims, and client reporting.
  • Governing law: This Payment Policy is governed by the laws of Malaysia, including the Contracts Act 1950 and the Sale of Goods Act 1957, and the courts of Malaysia (Johor Bahru) shall have jurisdiction over any dispute.

Submitting an RFQ, confirming a quotation, paying a deposit, or issuing a PO to ASASMY constitutes acceptance of this Payment Policy. We may modify this Payment Policy at any time; any modification is effective immediately upon posting on this website.

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